So ridc has put together a guide to consumer rights, written without the legal lingo. Uganda has failed to enact a law to protect its consumers, despite demonstrable effort by uganda consumer protection association ucpa, the law reform commission and other stakeholders. This act may be cited as the electronic transactions act, 2015, and shall come into operation on such date as the minister may, by notice published in the gazette, appoint. Consumer protection regulation of credit servicing firms. A consumer protection act ensures that the rights of all involved parties are protected with regard to both the regulation of activity undertaken, in addition to ensuring that ethical and legal practices are employed. Passed in february 2019, the federal competition and consumer protection act has the protection of the consumer s welfare as one of its core objectives. Consumer protection act 68 of 2008 south african government. Energy legislation amendment consumer protection act 2015 no. The bill replaces the consumer protection act, 1986.
This paper sets out to analyse the state of consumer protection in uganda and the legislations that underpin it. Criteria for organizations purponing to provide scmcs for protection of consumers. A consumer includes any business with a total annual turnover that is less than. The law in theory and practice this paper sets out to analyse the state of consumer protection in uganda and the legislations that underpin it. The consumer protection amendment regulations 20143 amend the consumer protection from unfair trading regulations 2008 cprs and, as such, this reform did not need to be introduced within the consumer rights act 2015. Competition and consumer protection scenario in uganda 7 the cost of domestic borrowing in uganda remains high on the whole due to high interest rates. Youll be surprised to find out how much of our life depends on quality standards and norms.
Assent 26th may, 2006 commencement 1st july, 2006 1. Dec 22, 2019 a consumer protection act ensures that the rights of all involved parties are protected with regard to both the regulation of activity undertaken, in addition to ensuring that ethical and legal practices are employed. Consumer protection law body uganda law reform commission. The notion of consumer there is no consistent and uniform definition of consumer. Consumer protection act, no 68 of 2008 legal legal and. Under the convention, signed between the eu and acp countries, exports from acp to eu countries are exempted from most tariff and nontariff barriers. December, 1986 an act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers disputes and for matters connected therewith. Consumer protection under fair competition act no 8, 2003 the following are consumer protection provisions in the fca. The consumer rights act 2015 became law on 1 october 2015, replacing three major pieces of consumer legislation the sale of goods act, unfair terms in consumer contracts regulations, and the supply of goods and services act. Guide to the consumer rights act 2015 wright hassall. This act may be called the consumer protection act, 2015. The consumer protection from unfair trading regulations 2008 cputr 2008 are a set of rules designed to protect consumers from unfair commercial practices. Consumer protection and competition major pillars in the socioeconomic environment in uganda.
Consumer protection act consumer protection act, no 68 of 2008 please visit the contemporary gazette page for access to a legal database. To ensure the privacy and security of sensitive personal information, to prevent and mitigate identity theft, to provide notice of security breaches involving sensitive personal information, and to enhance law enforcement assistance and other protections against security breaches, fraudulent access, and misuse of personal information. The consumer rights act 2015 stands alongside regulations to create a greatly simplified body of consumer law. Liability under the consumer protection act exists alongside liability in negligence, and in some cases a common law claim may succeed where a claim would not be available under the act 1. Consumer protection act, 1997 khyber pakhtunkhwa act no. In uganda the provisions remain unchanged despite the amendments to the u. Vi of 1997, for the purposes hereinafter appearing. The notion of consumer there is no consistent and uniform definition of consumer in eu law and there are also. Colorado consumer protection act includes changes thru the 2015 general assembly part 1 consumer protection general. Offences under the consumer protection from unfair trading. Jun 30, 2017 the consumer protection act, 2012 genesis to the act was article 46 of the constitution of kenya, 2010 competition act, 2010 consumer protection act, 2012 sets out consumers rights and obligations with respect to a product or service makes provision for the promotion and enforcement of consumer rights empowers consumers to seek redress for.
Introduction the background assumption, which is the motive force behind consumerism, is the manner in which the consumer is rated in the contest with manufacturers, sellers and suppliers of goods and services. Explanatory notes were introduced in 1999 and accompany all public acts except appropriation, consolidated fund, finance and consolidation acts. Consumer protection acts the consumer protection act 9 or zoos, lst june, 2005. Taken together, they set out the basic rules which govern how consumers buy and businesses sell to them in the uk. World bank and unhcr, 2015 the 2006 refugees act and the 2010 refugees regulations grant protection and freedoms to refugees including, among others, property rights, freedom of movement, the right to work, and the provision of services. Offences in connection with preparation and sale of injurious foods and adulterated drugs. Consumer perspective an overview of consumer protection. A combination of flat and declining interest rates makes it difficult for clients to compare pricing across mfis, even when it is publicly disclosed. The objective of the study was to examine the shortcoming existing in the consumer. The objectives of the act will be implemented by a federal competition and consumer protection commission and enforced by the competition and consumer protection tribunal. An act to provide for the promotion and protection of consumer interests, in relation to the supply of goods and the provision of services in order to ensure protection of life, health and safety of consumers and others, the establishment of a consumer affairs.
The formal institutions include banks, microfinance deposittaking institutions, credit institutions, insurance companies, development banks, pension funds and capital markets. Uganda has recently enacted the computer misuse act, electronic transactions act and the electronic signatures act specifically for the regulation of computer use, electronic transactions and prohibition of cybercrime. The unctad manual on consumer protection 2017 edition is the. The act also directed state and usaid to develop a strategy to address the linkages among human rights abuses. Save for part iii, this act shall apply to tanzania mainland as well as tanzania zanzibar. Competition and consumer protection scenario in uganda 9 although tax collection and administration has certainly improved since the formation of the uganda revenue authority ura, there is a perception that there is still too much discretion with the authorities leading to corruption that. Food and drugs act 1959 uganda legal information institute. Invalidity of provisions excluding consumer rights.
The statement of objects and reasons of the bill states that this is to widen the ambit and modernise the law on consumer protection due to the changes in the markets. Salient features of the proposed sale of goods and supply of services bill, 2015. This research was conducted on the effectiveness of consumer protection laws in the protection of consumer s interest in tanzania taking ewura as a case study. Update 22 july 2015 on 8 july 2015, the consumer protection regulation of credit servicing firms act 2015 the act was enacted and came into operation. This act may be cited as the consumer protection act.
The consumer rights act comes fully into effect today 1 october 2015. This study adopted a descriptive, thematic, and analytical research design. Background to the cpa the cpa is the result of a long process of reform and development in the field of consumer protection in south africa. This act determines the rights of the consumers and the protection of these rights. Even with the few interventions in form of legislation, there is a disconnect between the legal provisions and their practical application. Historical background of consumer protection laws in india 4. Part 1 deals with consumer contracts for goods, digital content, and services, part 2 deals with unfair terms, and part 3 contains miscellaneous provisions, including, importantly, new. Consumer protection an act to make provision for the greater protection of consumers, to establish a consumer protection commission and for the functions and powers of that commission and related matters.
The 2015 revision see section vii, guidelines 9599 sets up institutional mechanisms for monitoring compliance with the ungcp, under the supervision of the intergovernmental group of experts on consumer protection law and policy, which is to be held under the auspices of unctad. Citation and commencement these guidelines may be cited as the bank of uganda financial consumer protection guidelines, 2011 and shall take effect on june 1. An assessment of consumer rights protection in nigeria and. Offences under the consumer protection from unfair trading regulations 2008overview what are the consumer protection from unfair trading regulations 2008. The legislation introduces new consumer rights and remedies when purchasing digital content such as video games and digital music, as well as building upon what constitutes an unfair contract term when dealing with consumers. Consumer protection in the cyberspace can be achieved through various ways such as selfregulation and public law regulation. Wall street reform and consumer protection act that, among other things, directed sec to promulgate disclosure and reporting regulations regarding the use of conflict minerals from the drc and adjoining countries. General protection for purchasers of food and drugs. In this act accredited consumer protection group means a consumer protection group that has been accredited by the commission in terms of section 78 for the purposes contemplated in that section or elsewhere in this act. Consumer protection act, 2054 1998 date of authentications and publication. The financial consumer protection guidelines fcpgs were issued by bank of uganda in june 2011 to all supervised financial institutions sfis. The development of consumer protection laws in tanzania for electronic consumer contracts a thesis submitted in fulfilment of the requirements for the degree of doctor of philosophy phd by theodora mwenegoha faculty of law, bond university 2015. The consumer protection act crossing the great divide rsm.
Whereas, it is expedient to make provisions for protecting consumers from. The act is designed to protect consumers upon the sale of. The study established that legislation on consumer protection in uganda is fragmented. The consumer protection act 68 of 2008 the cpa as amended, has, for many industries, altered the way in which business is conducted, specifically within the arena of the supply of goods to customers. Consumer protection in the eu page 4 of 21 rights of the european union confirms the importance of consumer protection, stating that union policies shall ensure a high level of consumer protection. The development of consumer protection laws in tanzania for. United nations development programme summary of study. Pdf icon sale of goods and supply of services act, 2017. Consumer perspective an overview of consumer protection and. Uganda wildlife research and training institute act 2015 wildlife wildlife training format. Overtime, however, a new disjointed legal dispensation has taken centre stage. To promote fair and equitable financial services practices by setting minimum standards for financial services providers.
Plant protection and health act, 2015 plant protection format. Promoting financial consumer protection issues in uganda. The consumer rights act 2015 the act applies to all of the u. Electronic transanctions act, 2011 uganda legal information.
Section i on 15th september, 2015 all other provisions. See section 1 3 and 4 arrangement of sections section part ipreliminary i short title and commencement. Average lending rates are significantly higher than the rate of inflation in uganda, a phenomenon linked to the high risk of lending. Overview of the financial sector in uganda uganda s financial system is composed of formal, semiformal and informal institutions.
Chapters 1 and 5, s 120 and any other provision authorising the minister to make. Attorney general and district attorneys concurrently responsible for enforcement. Citation and commencement these guidelines may be cited as the bank of uganda financial consumer protection guidelines, 2011 and shall take effect on june 1, 2011. Uganda wildlife research and training institute act 2015. Financial consumer protection uganda home facebook. This chapter, which will appear in a forthcoming international anthology on consumer protection law, is a broad overview of united states consumer protection law and enforcement. Enacted by the parliament of kenya as follows part i preliminary short title and. Consumer law changed on 1 october 2015, as the consumer rights act came into force.
Financial consumer protection guidelines nc bank uganda. Paslegisb2014the sindh consumer protection bill, 2014 having been passed by the provincial assembly of sindh on 20th february, 2015 and assented to by the governor of sindh on 16th march, 2015 is hereby published as an act of the legislature of sindh. Unless otherwise provided by another law, traders and service providers. The cra applies to contracts and notices between a trader and a consumer in relation to goods or services purchased on or after october 1, 2015. A person, who volunteers information in relation to the contravention of any provision of this act, shall be offered protection, in accordance with the whistleblowers protection act, 2010. Consumer protection and competition laws, related policies and regulatory frameworks exist in uganda. It is hereby notified that the president has assented to the following act, which is hereby published for general information. Analysing ugandas sales of goods act cap 82 dbazekukettas. The consumer protection bill, 2015, was introduced in lok sabha on august 10, 2015 by the minister of consumer affairs, food and public distribution, mr. Consumer protection regulation of credit servicing firms bill 2015. Registration of persons act, 2015 uganda legal information.
Protection against price fixing, output restrictions and collective boycotts between competitors, which might affect their purchasing power or interfere with their rights under section 9. The trouble with the consumer rights act 2015 is that its written in language thats not easy to understand, and there arent many websites that explain it in plain language. Unctad united nations guidelines on consumer protection. Protection of members and employees from personal liability. These rights and entitlements offer refugees a pathway to establish their own livelihoods. Sale of goods and supply of services act, 2017 uganda legal. The tobbacco act, 2015 uganda legal information institute.
For entities who are fortunate enough to trade with customers whose annual turnover will place them beyond the ambit of the cpa, this has become a safe haven where business is conducted as. Biggest news source for news in uganda and the east african region,breaking news in uganda and daily news and the latest from uganda kyambadde to table consumer protection bill news. Outreach activities to educate the public at large about the benefits of competition, for example, consumer awareness seminars, outreach newsletters etc to cooperate with other national, regional and international competition authorities. They are a challenge to all stakeholders in uganda right from the executive to consumer at the end of the goods and service value chain. In this act, unless the context requires otherwise. This act shall be cited as the consumer protection act.
Take a look at the issues of security and health protection, for example. Important terms under the consumer protection act 5. K where it was originally enacted which include the sale of goods act 1979 and the unfair contracts terms act 1977. Standards and quality assurance are in fact paramount for our economic development. In furtherance of the programme, the uganda law reform commission. This act may be cited as the consumer protection act, 2012 and shall come into operation on such date as the minister may, by notice in the gazette, appoint which date shall not exceed ninety days from the date of publication. Text created by the government department responsible for the subject matter of the act to explain what the act sets out to achieve and to make the act accessible to readers who are not legally qualified. Financial consumer protection uganda, kampala, uganda. It covers goods and services youve bought online as well as from a shop. Some nepal acts amendment act, 2055 20551007january 21, 1999 2. Consumer protection act updated to march 2015 act 68 of 2008 gon 526, g. Energy legislation amendment consumer protection act 2015. Strengthening republic and some nepal laws amendment act, 2066 2010 act no. Buying in shops goods or services purchased before this date will be subject to the old laws sale of goods act etc all goods must.
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